Please contact us at
770-582-1955, or email Sales@AIAUSA.com

OUR VALUE  :.

In This Section   
Installation Staff.:   
Installation Quality.:   
Installation Customer Service.:   
 

Our Office Furniture Installation Staff          ^< back to top

Our uniformed field staff and management is dedicated to our customers and is headquartered in Atlanta serving the nation. Our high level of employee retention and expertise is a reflection of the focus our executives place on the quality of the people we employ.

Our staff consists of reliable and competent workers whose extensive technical expertise, years of experience and attention to detail have enhanced our reputation and made us the highest quality office furniture installation company in the Southeastern United States. Each of our employees demonstrates a level of professionalism and dedication that is unmatched in the industry.

Here are some facts about who will come into your business:

  • We use Factory Certified Installation Technicians.
  • Installation Supervisors assure quality of installations.
  • Very high employee retention rate with strong capability.
  • All installers are full time employees.
  • Uniformed professional staff.

Our Office Furniture Installation Quality          ^< back to top

AIA’s quality is the best in the Atlanta area and is the cornerstone of our mission. That is why we have the highest rate of repeat business and do not have to actively sell our service, like our competition does. Here’s how we do it:

We communicate well

  • Coordination with our customer
  • Coordination with customer staff
  • 24 hour receiving reporting
  • Advanced notice of arrival upon customer request

AIA uses state of the art installation equipment

  • Laser leveling and alignment
  • Protective moving and positioning equipment that minimizes damage.

We comply with all manufacturers specifications for installations.

  • Factory Certified Installation Technicians
  • Manufacturers installation manuals

Field management confirms:

  • Product specifications are met using a final punch list.
  • Proper functioning of all installed systems.
  • All office systems / furniture installations are aligned and level
  • All fit and finish is correct
  • All product is cleaned
  • All working areas are cleaned

Customer confirmations happen !

What is the result of this intense quality focus?

  • Over 95% repeat business from first time customers.
  • Over 85% of customers have been with us for over 3 years.
  • Highest customer satisfaction level compared to all our competition

 

Our Office Furniture Installation Customer Service          ^< back to top

Customer Relationship Management – We go beyond the order entry process by working directly with your principals to qualify your specifications and employee involvement to arrive at the best possible result. We emphasize communication to get it right the first time and completed on your time line. If our relationship is strong, the result is the best obtainable. Call or email us to receive your assignment of a project manager who will be assigned to you to personally meet your needs.

Solving Problems – AIA Project Managers work directly with you so that you can delegate the task of office system installation to us. All you do is tell us what you want and approve our solutions and final installation.

Scheduling – AIA is known for getting your work scheduled faster than anyone else in the business, usually within 1 to 4 business days.

Emergencies – We respond immediately to customer emergencies and our project management staff is available on a priority basis for your needs.

Additions / Changes - Are handled on a priority basis, and our response time is the best in the business. Ask us for references.

Completions – Customer satisfaction comes FIRST. Your scrutiny and final acceptance of our work is why we exist. We will do what it takes to make all of our customers satisfied. We currently enjoy over 95% repeat business in the Atlanta marketplace. We are very proud of this.